Verbal communication: customer service tips, tricks and strategies to provide excellent customer service

-1- Practice Active Listening:
In order to gain a genuine understanding of what your clients are saying, you should give them your complete attention and refrain from interrupting them. Active listening involves nodding, maintaining eye contact, and providing feedback to show that you are engaged and understanding their concerns.

-2- Use Positive Language:
Select words and phrases that express an approach that is helpful and focused on finding answers. Positive language can help in creating a constructive atmosphere and can turn potential issues into opportunities for improvement. For instance, instead of saying “I don’t know,” you can say, “Let me find out for you.”

-3- Speak Clearly and Confidently:

Make sure to enunciate your words, have a pleasant tone, and indicate that you are confident in your ability to provide assistance. Clear and confident communication helps in conveying your message effectively and builds trust with your clients. Avoid mumbling or speaking too quickly.

-4- Show Empathy Through Verbal Cues:

Use phrases like “I understand” to build rapport and show that you’re actively engaged. Empathy helps in creating a connection with your clients and makes them feel valued and understood. Phrases such as “I can see why you feel that way” or “That must be really frustrating” can also be effective.

-5- Explain Technical Terms:

If using industry jargon or technical terms, take the time to explain them clearly to ensure understanding. Breaking down complex information into simpler terms helps avoid confusion and ensures that your clients are fully informed. Use analogies or examples to make technical terms more relatable.